User flow and error handling

Goals

  1. Your users need to understand what is the value of your app and how to control it
  2. Each step in your app needs to be clear to the user
  3. Error handling is super important. If you manage errors right, less users will complain or be confused

Desktop mode

Can be used in different ways, the most important one is to explain the flow of the app. If your app is meant to be used in-game only, you should explain that to improve the user experience.
Also, you may use the desktop as the main hub for your app. Do you want to share news? Show how your users can interact with you on social media? There are many options to explore.

 

Loading screen

A proper loading screen for the app will assist you in the monetization process, and explaining the user that the app is syncing data.

Data is ready

When the app is good to go, let the user know how to use it. It’s super important to make sure that the user understands how to control your app (A button-like design for the hotkey is recommended to make it as clear as possible).

Error handling

You are having a downtime? Server upgrade? Something is wrong? It needs to be communicated to your users. A simple and accurate message regarding the state of the app, even a generic message that will point your users to the right contact details will save you a lot of time and bad user reviews.

 

We recommend you to follow these simple guidelines to improve the flow of your app. If you have any questions or if you need product advisory, our team will be happy to assist! You can contact us at developers@overwolf.com or on our Developers Slack.